Effective Date: October 29, 2025
Website: myhpprinterstup.com
Thank you for shopping with myhpprinterstup.com. We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our policy below to understand your options for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must request a return within 7 days of delivery.
- Proof of purchase (order number or invoice) is required.
Certain items are non-returnable, such as:
- Products marked “Final Sale” or “Non-returnable” at the time of purchase.
- Personalized or custom-made items.
- Digital goods or downloadable content.
- Hygiene-sensitive products (e.g., undergarments, personal care items).
2. Return Process
To start a return:
- Contact us with your order number, reason for return, and photos (if applicable).
- Our team will review your request within 2–3 business days and provide return instructions.
- Once approved, ship the product back to the provided return address.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
Once your return is received and inspected:
- We’ll notify you by email regarding approval or rejection.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Refunds will not be issued for items returned damaged, used, or missing original packaging.
4. Exchanges
If you received a defective or incorrect product, we’re happy to offer an exchange at no extra cost.
Please contact us within 7 days of delivery, and we’ll guide you through the process.
5. Order Cancellations
Orders may be cancelled within 12 hours of placement, provided they haven’t yet been shipped.
Once shipped, cancellation requests will be treated as a return.
6. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery with clear photos of the packaging and item.
- We’ll arrange a replacement or refund after verification.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us
